Frequently Asked Questions
Everything you need to know about your Soeur shopping experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within Europe and 5-10 business days for international destinations. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, signature Soeur silhouette.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your collections sustainably produced?
Sustainability is at the heart of our design process. We prioritize natural fibers like organic cotton, linen, and wool, and we work exclusively with certified partners who uphold ethical labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team directly.